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September 18, 2019

3 Reasons Every Small Business Needs an Experienced Answering Service

When you want to have work completed, but you’re in a time crunch, what do you do? Do you send an email or make a phone call? Like many of your customers, you probably head for the phone. After all, phone calls feel faster and more efficient in the moment.

Many potential customers will get a voicemail or pre-recorded line when they call into a business, and oftentimes will then hang up and try calling elsewhere. You’re likely familiar with this routine, but can you afford to miss out on these potential clients? If you’re running a small business, the answer is obvious – probably not! And if you’re still on the fence regarding whether you need an experienced answering service, here are three reasons for you to consider having one.

3 Reasons to Hire an Answering Service

  1. Professionalism
    Having an experienced answering service shows that you care – at least enough to answer your customers! It’s a lot easier, and cheaper, to let your customers’ calls and concerns end up in a voicemail box, but providing someone for them to talk to puts your business on a level above the rest. Furthermore, if you’re choosing the right answering service, your business will set a previously unprecedented quality of customer service – which customers will appreciate!
  2. Increased Business
    As mentioned before, many small businesses can’t afford to miss out on potential clients – especially when you’re first starting out. Hiring a reliable answering service is a key way to ensure your customers are taken care of and happy. Getting your business’ name and brand identity out into the world is tough, but answering their calls is a key way to jump-start that process. Keep in mind that word of mouth is one of the most effective ways to advertise and market to your target audience. What will people say about your company?
  3. More Time for Other Responsibilities
    Being a small business owner is no easy task; it requires wearing a lot of hats. You will be busy – A LOT – and answering all your customers’ phone calls on top of everything else you’re juggling is almost impossible (and exhausting). Hiring an answering service will not only save you time and headaches, but it will do a better job of providing consistency and quality customer service on a regular basis. Let your administrative assistants take care of calls, so that you can take care of business!

Upgrade Your Customer Service! Work with My Admin Co

My Admin Co understands how challenging it is to juggle all the responsibilities that come with running a small business, and can help with yours! That’s why we offer reliable, convenient, and affordable administrative services, including a call answering service. To learn more about our services and take administrative tasks off of your plate, visit us online or call us today at (410) 324-3934.